General terms and conditions of sale

These General Conditions of Sale define the conditions applicable to sales concluded between, on the one hand, persons wishing to make a purchase via the website BOISSY boissychaussures.fr, hereinafter referred to as "the customer" and, on the other hand, the company BOISSY, whose headquarters is located at 36-38 Route du Puy, 43150 LAUSSONNE and registered under the SIRET number: 58655008900013 hereinafter referred to as "BOISSY".

These conditions apply exclusively to non-trading individuals.

1 / ORDER

The order can only be registered on the site if the user has clearly identified himself. Any order implies acceptance of the prices and description of the products available for sale. Orders are payable only in euros including VAT.

An invoice detailing the items ordered and any delivery charges is systematically sent by email when the order is shipped and a delivery note is attached to the package. BOISSY undertakes to honor orders received within the limits of available stocks.

The customer declares to have read and accepted the present General Conditions of Sale before placing his order. The validation of the customer's order is therefore equivalent to acceptance of these General Conditions of Sale.

2 / SHIPMENTS AND DELIVERIES

Packages are shipped in Metropolitan France, Overseas Regions and throughout the European Union. Items are shipped from Monday to Friday inclusive. Delivery times for Colissimo and Mondial Relay shipments are generally observed. BOISSY cannot be held responsible for a possible delay in delivery. The verification of payments may result in a delay in the processing of orders and therefore a delay in delivery.

Non-conforming delivery: we invite you to check the state of your package at the time of delivery. If the packaging seems to have been opened, we invite you to refuse the delivery of the package at home and to ask to go and collect your package at the post office. You will then be able to check the contents of the package on the spot and to draw up a report of anomaly if any element of the delivery is missing. No claim can be accepted by BOISSY after signature and acceptance of the package. 

3 / AVAILABILITY

The indications on the availability of the products are provided to the customer at the time of placing the order. If a product should prove to be unavailable after placing the order, BOISSY will inform the customer by e-mail as soon as possible. The order will be automatically cancelled and the corresponding amount will not be debited from the customer's bank account. 

4 / RETURNS

• Satisfied or refunded:

-  Any item purchased on boissychaussures.com can be fully refunded.

- The customer has a legal retraction period of 15 clear days from the date of receipt of the items.

• Refunds within 24 hours of receipt:

- The customer must make his return request to our services at the following address: contact@boissysa.com. After validation of the return request, and upon receipt of the package, BOISSY will judge the perfect condition of the articles and will proceed to reimbursement within 24 hours by re-crediting the bank card used for payment.

- No returns will be accepted if the returned products have been visibly worn, damaged, worn, damaged or their packaging damaged or deteriorated, making the product unfit for resale.

- If the return is refused by BOISSY, the articles will be returned to the customer at the expense of BOISSY without the customer being able to demand a refund or any compensation. 

5 / SALES PRICE, PAYMENT TERMS

The prices are indicated in euros, including VAT at the current rate of 20% excluding shipping costs. The company BOISSY reserves the right to change the price of the articles at any time. The articles and possible expenses will be invoiced on the basis of the rates in force at the time of the recording of the order. The products remain the property of BOISSY until the complete collection of the price.

The payment of the articles on line is done by Bank Card. The accepted cards are: Carte Bleue, Visa, Eurocard and Mastercard.

6 / PAYMENT SECURITY

The company BOISSY makes every effort to ensure the confidentiality and security of data transmitted over the Internet. The transaction is carried out and secured by the Credit Agricole. The website uses a payment module. 

7 / VERIFICATION OF PAYMENTS

The company BOISSY reserves the right to verify the personal data communicated by the customer and to adopt all measures deemed necessary to verify that the person whose bank account is debited is indeed the one who placed the order, in order to avoid any fraudulent payment.
This verification may take the form of a request for proof of identity and/or of domicile and/or bank documents (RIB or cancelled cheque). The absence of a response from the customer to a request of this type within a period of 2 days following the request formulated by the company BOISSY will automatically lead to the cancellation of the order in question, and this with no possibility for any subsequent claim.
The company BOISSYshall also have the freedom to proceed with the direct cancellation of an order which presents one or more risk factors for fraudulent use.

8 / CUSTOMER SERVICE

Our customer service can be reached by :

- Phone for any question related to the follow-up of an order or a return : 04 71 05 11 84  (cost of a national call
 - Email: contact@boissychaussures.fr

Opening hours: Monday to Friday from 8:00 am to 5:00 pm.

All correspondence should be addressed to
: BOISSY, 36-38 Route du Puy, 43150 LAUSSONNE

9 / PERSONAL INFORMATION

The information provided on this site is solely intended for BOISSY. The customer has the right to access, modify, rectify and delete data concerning him/her in accordance with Article 34 of the French Data Protection Act.
To exercise this right, the customer should contact :

BOISSY

36-38 Route du Puy,

43150 LAUSSONNE 

10 / APPLICABLE LAW - DISPUTES

The present contract is subject to French law. In case of dispute, the French courts will have exclusive jurisdiction.
The present contract is written in French. 

11 / COMMENTS, CRITICISM, COMMUNICATION

All customer reviews are monitored and moderated by the marketing team and if the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context ...) the seller reserves the right to refuse or modify the review concerned.